TERMS & CONDITIONS

Welcome to SOVATRIX , a platform offering digital promotional solutions and advertising services to enhance online presence. By accessing our website,or services, you agree to these Terms and Conditions (T&Cs). If you do not agree, you may not use our services.
Definitions
  • Platform: SOVATRIX, including its website and services.
  • Services: Digital automation tools, promotional campaigns (organic/paid), influencer collaborations, social selling integrations, and advertising placements.
  • User: Individuals or entities purchasing services or advertising, able to form contracts under Indian law.
  • Advertiser: Users purchasing ad placements (e.g., banners, sponsored content).
  • Public-Facing Identifiers: Public links, handles, or URLs provided for service execution .
  • Ethical Promotional Use: Lawful activities compliant with third-party platform policies, excluding spam or deception.
  • KYC Details: Identity information (e.g., email, phone, adress) required by payment aggregators or laws.

1. Nature of Services

1.1 Overview: We offer:

  • Organic and paid promotional campaigns 
  • Influencer collaborations for credible promotion.
  • Social selling via Payment Links/Pages.
  • Ad placements (e.g., banners, front-section ads) on our website.
1.2 Compliance: Services are technology facilitators, not manipulating third-party platform systems or APIs. We are not affiliated with third-party platforms.
1.3 Ethical Use: Services and ads must be lawful, non-misleading, and compliant with third-party policies. Illegal, harmful, or exploitative use is prohibited.
1.4 No Restricted Activities: Services/advertising do not involve prohibited categories (e.g., pyramid schemes, social media manipulation).
 

2. Eligibility and User Obligations

 
2.1 Eligibility: Users/advertisers must:
  • Be 18+ or legally authorized under Indian law.
  • Provide accurate KYC details as required.
  • Comply with laws, third-party policies, and these T&Cs.
2.2 Responsibilities:
  • Provide accurate public-facing identifiers/Links or ad content.
  • Ensure content complies with laws and platform policies.
  • Indemnify us against losses from errors, misuse, or breaches (e.g., fake links, infringing ads).
  • Notify us of changes affecting service/ad delivery.
2.3 Prohibited Uses: No illegal, fraudulent, or deceptive activities, or promotion of prohibited products (e.g., drugs, adult content).
 

3. Service Execution and Delivery

 
3.1 Timeframes: Services/ads have estimated delivery times, shown at checkout. Delays due to third-party actions or user errors do not guarantee refunds unless undelivered.
3.2 Non-Cancellable Orders: Processing/initiated services/ads are non-cancellable and non-refundable, except per Section 5.
3.3 Resolution:
  • For partial delivery or technical issues, submit proof (e.g., screenshots) within 3-7 days via support.
  • Resolutions include completion, pro-rata refunds, or replacements, at our discretion.
3.4 User Cooperation: Provide correct identifiers/ad content. Non-response to our contact attempts within 48 hours may suspend services/ads without refunds.
3.5 Third-Party Risks: Third-party platforms may suspend accounts for promotional activities. We are not liable.
 

4. Support and Grievance Redressal

4.1 Standard Support:
  • Via ticket system, messaging, or [support@sovatrix.com].
  • Response: 0–4 hours (24/7).
4.2 Premium Support: Optional prioritized handling (0–30 minutes) at extra cost.
4.3 Grievance Redressal:
  • Contact Grievance Officer at [grievance@sovatrix.com].
  • Complaints resolved within 7-15 days, as per Consumer Protection Act, 2019.
4.4 Authorized Channels: Only official channels are recognized.

5. Refund Policy

5.1 Eligibility: Refunds apply if:
  • Services/ads not delivered due to our error.
  • Technical issues, verified by us, prevent delivery.
  • No user misuse or breach occurred.
5.2 Partial Refunds: Pro-rata refunds/credits for partially delivered services/ads.
5.3 Process:
  • Request via support within 3-7 days.
  • Processed in 7–10 business days to original payment method or credits.
  • Email notifications provided. 
 
5.4 No Refunds: For third-party actions, user errors, or policy violations.
 

6. Payment Methods and KYC Compliance

 
6.1 Secure Transactions: Processed via regulated aggregators with encryption. Methods include cards, UPI, net banking, wallets.
6.2 Why KYC:
  • Required to comply with RBI’s KYC norms, Prevention of Money Laundering Act, 2002 :
    • Prevent fraud (e.g., unauthorized payments).
    • Ensure secure refunds/disputes.
    • Meet requirements for high-value/international transactions.
  • KYC protects users and ensures a trusted platform.
6.3 Minimum Data:
  • Basic: Name, email, phone, billing address.
  • Additional (if required, e.g., ₹50,000+ transactions): PAN, Aadhaar, business documents, or passport (international users).
  • Most verifications are seamless via aggregator systems (e.g., UPI-linked phone).
6.4 Data Security:
  • KYC data is encrypted, compliant with Digital Personal Data Protection Act, 2023.
  • Shared only with aggregators or authorities as required.
  • See Privacy Policy (sovatrix.com/privacy).
6.5 User Authorization:
  • You confirm payment method authorization and agree to provide KYC details.
  • Non-compliance may delay transactions or suspend accounts.
6.6 Disputes: Unauthorized chargebacks without using our resolution process may lead to account suspension or legal action.


7. Advertise with Us

7.1 Overview: We offer ad placements (e.g., banners, front-section ads, sponsored content) on our website/app to promote lawful products/services.
7.2 Ad Content Requirements:
  • Advertisers must provide accurate, lawful, non-infringing content compliant with:
    • Consumer Protection Act, 2019 (no misleading claims).
    • Advertising Standards Council of India (ASCI) guidelines.
    • Third-party platform policies (if ads link to social media).
  • Prohibited content includes drugs, betting, adult services.
7.3 Ad Approval:
  • We review and approve ads at our discretion.
  • We may reject or remove ads violating policies, harming user experience, or for technical reasons, with notice to advertisers.
7.4 Delivery and Performance:
  • Ad placements follow agreed specifications (e.g., location, duration) shown at checkout.
  • We do not guarantee specific outcomes (e.g., clicks, conversions).
7.5 Advertiser Obligations:
  • Provide complete ad materials and payment before placement.
  • Indemnify us against claims from ad content (e.g., copyright infringement, false claims).
  • Ensure ads link to active, compliant destinations.
7.6 Liability:
  • We are not liable for ad content, third-party platform actions, or performance outcomes.
  • Advertisers bear responsibility for ad-related claims or losses.
7.7 User Protections:
  • Users may report problematic ads via [support@sovatrix.com].
  • We investigate and remove non-compliant ads promptly,as per consumer protection laws.

8. Content Usage and Intellectual Property

8.1 Platform Content: Our text, designs, tools, and processes are proprietary, protected by Indian copyright laws. Unauthorized copying/replication is prohibited.
8.2 User/Advertiser Content: You grant us a non-exclusive, royalty-free license to use submitted content (e.g., links, ads) for service/ad execution.
8.3 Prohibited Actions: No reverse-engineering or unauthorized distribution of platform tools/services.

9. Privacy and Data Protection

9.1 Data Collection: We collect minimal data (e.g., email, KYC, ad content) for services, payments, and compliance.
9.2 Data Usage: Used only for service delivery, support, analytics, and legal requirements. Not sold or shared except with aggregators/authorities.
9.3 Compliance: Data handling follows Digital Personal Data Protection Act, 2023. See Privacy Policy (sovatrix.com/privacy).


10. Dispute Resolution and Legal Jurisdiction

10.1 Arbitration:
  • Disputes resolved under Arbitration and Conciliation Act, 1996.
  • Location: Jammu, J&K, India;
  •  Language: English;
  •  Decision binding.
10.2 Consumer Rights: Arbitration preferred, but users retain Consumer Protection Act, 2019 rights post-arbitration. Escalate complaints to Grievance Officer (4.3).
10.3 Governing Law: Indian law applies.

11. Disclaimer and Limitation of Liability

11.1 No Guarantees: Services/ads depend on third-party platforms and user content. No specific outcomes (e.g., profits, clicks) guaranteed.
11.2 Non-Liability:
  • Not liable for third-party actions, user/advertiser errors, or indirect losses.
  • Liability limited to amount paid for affected service/ad.
11.3 Modifications: We may modify/suspend services/ads for violations, with email/platform notice.

12. Force Majeure

No liability for delays/failures due to uncontrollable events (e.g., outages, regulatory changes,server issues beyond our control). Users notified with resolutions.

13. International Users

13.1 Compliance: International users handle local laws and export/import regulations. 13.2 Payments: Processed in INR, conversions at bank rates. 13.3 KYC: Additional details (e.g., passport) may be required.

14. Acceptance

By using our platform or services, you agree to these T&Cs and Privacy Policy. Updates notified via email/platform.